Residential Insurance Claims

High quality restoration for your home insurance claim

At LP StratiCo, we understand that your home is important to you. We also know organising insurance claims and repairs when your house is damaged through disaster, accident, or malfunction can quickly become stressful.

 We are here to expertly and efficiently support your insurance needs for:

  • BUSINESS AS USUAL (BAU)

    Servicing claims for repairs and maintenance up to $20,000, all work is managed by a qualified supervisor from start to finish.

  • MAJOR LOSS & COMPLEX CLAIMS

    Specifically requested by major insurers, LP StratiCo is recognised for our proven capability in diffusing contentious claims.

    Providing effective end-to-end project management of complex claims of $20,000 and above, we prioritise a positive customer experience through regular updates and a single point of contact.

  • CATASTROPHIC EVENTS (CAT)

    Responding to emergencies as a program of claims against individual repairs, LP StratiCo creates an event management strategic plan to ensure there is no shortage of trades.

    We also proactively implement all possible measures to minimise the impact of further damage to your property through our Make Safe processes.

  • 24/7 EMERGENCY SERVICES

    LP StratiCo offers a 24 hour emergency make safe service for our clients and their customers, Our selected panel of professionals and resources allow us to provide an efficient tailored service to ensure every property & business is made safe from further damage.

 

Our proactive solution

At LP StratiCo, we understand your priority is a job well done in a timely manner.

Whether your claim is for a simple issue or a major catastrophe, we believe it is essential to have highly experienced project managers and tradespeople (who understand the process of building and repairing homes) looking after your property.

By only using teams of hands-on professionals, we ensure the person who assesses your insurance claim is also the same one who oversees the work. This provides you with one point of contact who knows the intricacies of your project.

An integrated part of our process is keeping you updated on the progress of your repair work - and keeping our commitments when scheduling our trades.

Our Process, our promise

LP StratiCo’s keen interest in innovative technology means we are constantly improving our methods, testing our skills, and ensuring we use the best processes available.

We hold ourselves accountable to a high quality of repair, and are known for our ability to find solutions for tricky situations, such as locations with limited accessibility or other complexities.

Focusing on quality over quantity, we only accept projects that we can give our full commitment to. If we have been assigned as your insurer’s service provider, then you can rest assured that we’ll look after you.

LP StratiCo’s process includes:

 
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Make Safe

With a fast Make Safe Response through a dedicated team, LP StratiCo effectively reduces lead times and minimises further damage to your property. Using specialised equipment and contractors, all our work is covered by quality assurance procedures implemented post-Make Safe.

Assessing & Scoping

With in-house assessors in NSW/ACT, LP StratiCo offers a 48-hour turnaround for AR submissions. On acceptance of AR, our estimators prepare a Statement of Work (SOW) within 72-hours. Our methodology and procedural accuracy, with construction programming drafted at the assessment phase, guarantees minimum variation to the scope.

Specialist Reporting

With a guaranteed 72-hour turnaround, LP StratiCo’s specialist reports are conducted only by select consultants with proven capabilities. Our investment in technology and innovations specifically focuses on improving complex claims and repair outcomes.

Design & Engineering

LP StratiCo organises and manages all required DA/CDC approvals and Home Warranty Insurance submissions as part of our service to you. Architectural design and specifications can be organised when required. We conduct on-site quality assurance checks at key stages throughout the project - and engineering reports can be completed upon request.

Repair Management

Our selected bespoke panel of professionals are managed by our Project Managers & claims consultants to ensure that every repair is handled efficiently. Our Project managers follow a construction program for every project and are in constant communication with our clients. At LP StratiCo we understand that every household & business is different, We strive to provide a tailored service to ensure that we minimise any disturbance to your day to day routine.

Quality Assurance

We guarantee the quality of our work. This is managed through a combined effort of our project management to every claim in conjunction with our hand selected trade base. Every subcontractor engaged by LP StratiCo is required to onboard via a strict prequalification prior to attending any of our sites. This allows us to control the quality of our repair and maintain efficiency across every claim.

 
Testimonials "Phil was amazing and surpassed our every expectation. Delivered more than he promised with no fuss. Super professional. Can’t recommend him high enough" - Roshini M.

Testimonials "Phil was amazing and surpassed our every expectation. Delivered more than he promised with no fuss. Super professional. Can’t recommend him high enough"

- Roshini M.

Testimonials "Michael Engstorm at LP Stratico was exceptionally professional and responsive in resolving in a few weeks what another company previously used by our insurer had been terminally unable to deliver in some 22 months since the hail storm

Testimonials "Michael Engstorm at LP Stratico was exceptionally professional and responsive in resolving in a few weeks what another company previously used by our insurer had been terminally unable to deliver in some 22 months since the hail storm in January 2020. Michael's expertise and attention to detail and quality were exemplary."
- Bob D.

Testimonials "After experiencing storm damage at a property I owned my insurance claim proved to be extremely frustrating, disappointing, and bordering on a bad joke if it was not actually happening. The only good to come out of the whole event was

Testimonials "After experiencing storm damage at a property I owned my insurance claim proved to be extremely frustrating, disappointing, and bordering on a bad joke if it was not actually happening. The only good to come out of the whole event was the introduction of Phil and his company to undertake the repairs. His communication was regular and clear, he did what he said he would do, he provided advice on how to best complete the works, and he ensured that my interests were being looked after. I would not have any hesitation in using Phil for future work or recommending him to others."
- Mark G.